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Question DetailsAsked on 10/16/2014

Who do contact for wire stuck in roof shingle?


One of the wires coming in my house got stuck in one of my roof's shingle. It has already damaged that shingle and from the looks of it it seems that it will keep damaging more.
Who should I contact to get this fixed? My cable company, electrician?

thanks for your help

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1 Answer


The company who owns the cable will do this, assuming it is not a private feed from the house to an out-building or detached garage or pumphouse, in which case it is your issue to fix - an electrician should be able to handle it, and shut off those breakers till fixed if this is an electric line -

1) if cable TV feed from power poles usually is the bottom cable on telephone poles if you have above-ground service in your area, and typically has about 1-2 foot long bulges in the main line every so often doubling or tripling its diameter, and almost always much larger diameter than other wires on the pole - typically 1-3 inches in diameter onthe poles, but only pencil diameter and almost always black leading to your house.

2) telephone, usually second from bottom wires on poles, and almost always feeds to a termination box on the outside wall of the house, then smaller diameter (usually whitish or tan and commonly flattish) wire goes through hole in wall into house, usually about 1/8-1/4 inch diameter

3) electric, the top wires on power pole and the only ones mounted on glass/ceramic insulators onthe poles, may come off a can transformer mounted on the pole to your house, and feeds to a weatherhead - a metal pipe on side of house that the wire goes into (commonly but not always splits into 3 or 4 individual wires at that point where it goes into individual holes in the weatherhead), feeding down the pipe (usually about 4 inch diameter to your electric meter. The electric wires are typically about 1/4-1/3 inch diameter - where bundled together the service drop to your house will be around 3/4-1 inch diameter. Westher head looks like this -

which incidentally is illegal because it is not high enough, taped rather than heat-shrink sealed connections, and cables are too close to (probably touching) the roof.

The first two are not good but not a serious hazard right off the bat - the electric wire, which may or may not be insulated depending on how old, and may be taped or tied to a galvanized supporting cable to your house, is an immediate hazard as it could start a fire or even remotely possibly (except high risk on metallic granule and metal roofs) electrify part of your house - so if it is an electric cable call the emergency/power outage number at your electric company (usually in first couple of pages in phone book) and they should send out a crew within the hour unless you are in the midst of a major windstorm cleanup in your area. If you see any sparking or arcing or smoke of course call the fire deaprtment immediately also, but unless pretty old these power "drops" to your house are usually insulated cable so can take a fair amount of wear and tear before becoming unsafe.

Repair should be free unless the low line is due to the weatherhead or pole mounted on your house failing, in which case some power companies will fix that for a fee, most will cut your power off till you get an electrician to fix the weatherhead, then the power company comes back to reconnect the service drop.

Then of course, Roofer to repair the shingle damage.

Answered 5 years ago by LCD

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