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Question DetailsAsked on 4/18/2014

Why does Angies List call contractors “licensed” when they are not? Part 3

When I complained that Coto Electrical had no license and did not appear AT ALL on CSLB’s site, Megan Parton of Angies List wrote back, “We ask all companies to attest to their compliance with all applicable licensing laws governing their trade, and their attestation is our initial means of determining licensing information and assigning a license status to a company. We then rely on reports such as yours and our audit program to check the accuracy of these attestations.”

In other words, as long as the company says they are licensed, Angies List takes their word for it unless you or I look up the company on our state licensing board site and complain.

That is ridiculous. And not in keeping with Angies List’s responsibility to paying members.

The one simple step Angies List needs to take is to look up each company’s CSLB page and, if there is no CSLB page or it says their license is suspended or expired, take that as evidence that they are NOT LICENSED.

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Hi! This is Mary Beth, from the Member Care Department.



I responded to one of your previous questions regarding this issues today, and I wanted you to know that I have submitted a suggestion on your behalf regarding how licensing information for service providers is reported. Angie's List encourages members to perform their own research on a company's licensing status before hiring; however, the responsibility of reporting their licensing information falls with the provider themselves; Angie's List does not require that this information appear in the provider's profile, as not all trades require licensing.



Please let me know if I can provide any additional assistance or information. You can respond by submitting a new answers as a response in this Q&A, email us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.


Thanks for reaching out!--Mary Beth

Answered 5 years ago by Member Services




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