Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

 
 
or
Submit
Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 9/23/2014

Why does Angies list keep contractors listed that have SO MANY bad reviews?

On The Big Deal the rating may be A or B. But reading the individual reviews suggests that the rating should be more like D. This is very consistant with Angies ratings!!

Do you have the same question? Follow this Question


2 Answers

0
Votes

The more common complaint here is AL dropping off bad contractors from searches, so members do not know that a lack of a listing on a specific contractor is because he was dog-housed or banned.


Having the reviews, good OR bad, is good for the members, I think - I don't think ANY compnaies should be dropped off, or if they are their names should still appear in the searches with a notation they have been dropped for X reason.


One thing you have to remember, and this might make a difference, is while you can see all the reviews on a contractor/venbdor's profile page, only the Ratings from Members are included in the overall rating given to the vendor, and the Overall ratings are NOT averaged from the individual rating factors - members assign the overall rating off the cuff as an "overall" impression, so they could potentially give a couple of D or F items say for price or timeliness but for some reason the member decided they liked the end result so gave an A overall rating, even though averaged factors would have been much lower.


You have once again validated what several of the regular contributors like Todd Shell and Contractor Don here have frequently said - pay a lot more attention to the reviews than to the ratings.

Answered 5 years ago by LCD

0
Votes

Hi,

This is Leah B. in Member Care, happy to help!

Members of Angie's List use the same grading scale on all reviews. Just like high school, service providers are rated on an "A" to "F" scale, with “A” being excellent and “F” being lousy. There are also six different areas our member’s rate:

Overall
Price
Quality
Responsiveness
Punctuality
Professionalism

The overall grade is not an average of the other five grades, but is actually given as an independent grade by the reviewing member. There is also an area for each member to describe the work done and a separate area for the member's comments on the experience.

You will probably notice that member reviews where no work was done do not carry as much "weight" in the service provider's average rating as those reviews where work has been completed. For example, a member may submit feedback on an estimate, when they've had phone contact with a business, or when the company failed to show up for an appointment. These reviews carry only 1/5 the weight of a review where service was provided.

I hope this information helps! If you need any further assistance we can also be reached at 888-944-5478 or memberservices@angieslist.com

Answered 5 years ago by Member Services




Related Questions


Terms Of Use
|
Privacy Policy