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Question DetailsAsked on 3/31/2014

Why is my HP Deskjet D4360 Printer going offline. It comes back on and works fine, but Ihave no idea why

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1 Answer


We have a couple of HP desktop printers that did the same thing and we finally solved it, so might be similar problem.

Need a bit more info on this -

1) did this start after upgrading your operating system,

2) are you using the front or back USB port,

3) what operating system are you using,

4) are you getting any popup error messages,

5) what does the HP Print Monitor/Print Manager (or whatever printing manager you are using) say is happening - does it give any error messages, and

6) when it does this, has the monitor or computer gone to sleep before or when it happens

7) after it goes offline do you have to do anything to get it back online and does it restart the same document or lose the unprinted part of the one it was doing when it quit .

Answered 5 years ago by LCD

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