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Question DetailsAsked on 2/18/2015

Why am I asked for CC info when I use PayPal?

Renew with pay pal is asking for credit card info to be entered

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1 Answer



This is James W. in Member Care. I'm happy to help!

When paying with PayPal, you do not need to enter credit card information. Once you've selected your membership plan and moved to the Payment page, select the "PayPal" option. You will then be directed to the PayPal website where you'll need to login to finish processing the charges.

If you run into any trouble with this, you may need to sign into PayPal directly and make sure your payment information is up- to- date. Give us a call at 1-866-783-2980 to speak with a live representative if you continue to have issues, though. They will be happy to help, but will need to process payment with a credit card. Our call center hours are Monday through Friday 8:00am-9:00pm ET or Saturday from 8:00am-5:00pm ET.

Answered 5 years ago by Member Services

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