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Question DetailsAsked on 8/12/2014

Why do you hide companies, such as B-Calm Pittsburg and Glass? Is that so that nobody can find my review?

I was wondering why you can't find B-Calm Services on Angies List using the search? I wrote a bad review, they were horrible and installed a pair of sliding glass doors that the general manager came out and agreed was a horrible job (but would do nothing to remediate the job).

I told a neighbor about it, and they said they researched on Angies List and didn't find any information about B-Calm Services. We hypothesized that you hide companies with bad reviews, so then what is the point of this service?

Try it, search for B-Calm Services in Orlando, not possible to find on your site, and I tried multiple searches to try and find their pathetic company.

What's the deal, is this a real site, allowing real reviews, or is this just a marketing site, allowing companies to hide or spin the truth to their benefit?

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Hi,

This is Kyle K from Member Care. I'm happy to help!

Currently, Angie's List is not actively sharing information on BCALM SERVICES/PITTSBURGH PAINT AND GLASS. There can be a number of reasons we do this. For example, when a service provider has a complaint case with a member they did not respond to, or when the provider lets us know they are not taking on new business. In this case, we are not sharing this provider because they have been placed on our 2013 cut list due to overwhelming poor reviews and service.

Once this company garners positive reviews from consumers their listing will be reinstated along with both good and bad reviews.

I hope this information help! Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com /1-866-783-2980. We're open weekdays from 8:00 am - 9:00 pm and Saturdays 8:00 am - 5:00 pm ET.

Answered 5 years ago by Member Services




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