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Question DetailsAsked on 7/28/2014

Why does a refund take 7-10 business days (2 weeks) and is not in the 30-day guarantee T&C?

Why does a refund take 7-10 business days (2 weeks) and is not in the 30-day guarantee T&C?

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1 Answer


Hello, this is Kyle K from the Member Care Department.

I apologize for any confusion or inconvenience caused. The reason for delay in the processing refunds can be attributed to a back-log of activity and the inevitable delay caused from transferring funds. We are always looking for ways to improve our customer service, so feedback like yours helps us to get a perspective on things we can do better. I have forwarded your comments so they can be considered as we continue to make improvements to our policies.

Please let me know if there's any other assistance or info I can provide. You can respond in line to this Q&A thread by submitting a new answer. You can also reach us at or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K

Answered 6 years ago by Member Services

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