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Question DetailsAsked on 2/24/2012

can we submit a rebuttal to a customer report?

One of our customers submitted a very damaging report on us a contractor working for them. A lot of the information submitted was false, slanderous, and libel. How do we, and can we submit a rebuttal to their comments?

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2 Answers

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I know there is a way because I have read rebuttals. When I am looking for a company and find a written rebuttal, I am turned off by anybody who insults or slanders the customer who complained. I suggest you find some rebuttals that other companies have written and use them as a guide. You don't want to lose a potential customer when trying to set the record straight. A good rebuttal can make it more likely I'll choose the company who wrote it.

Answered 7 years ago by keikosmom

0
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Angie's List encourages all companies to respond to their reports--both positive and negative! It's easy to do: If you've registered (free-of-charge) at business.angieslist.com, just sign in to view and respond to your reports.

Answered 7 years ago by Cas




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