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Question DetailsAsked on 12/12/2013

contractor desputes

Contractor has failed to provide a quality service and product

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2 Answers


Hi, this is Meranda with Angie's List.

Your first step after the company fails to follow through or correct the work is to submit a review about the negative experience by logging into Not only will this alert other members of the company's quality problems, but also you will be given the option to recieve assistance from our Complaint Resolution team. They can help go to back for you and resolve the problem.

Also, you may find some helpful info in this recent article from our Newsroom: Screwed by a bad contractor? What you can do

Good luck!


Answered 6 years ago by Meranda


sorry to hear you having a bad experience with a contractor

You have some options however it's best to try and resolve them without letting things get out of hand. You can report them to your city or county also if they got a permit that means they should have a license you can report to the state about.

As a contractor myself I always put myself in my customers shoes first. If there is a problem I try to resolve the issue before it gets out of controll. I have never left a customer in a place where they completely resent working with me.

If you haven't paid in full ask for all the receipts for materials to ensure you product has been paid for and is the product they sold you. If the product is not what they sold you then they need to replace it in order to honor their contract with you.

Next what is the issue with the service? Poor installation or craftmenship, if you are unhappy with it maybe you could allow them another chance to fix it.

If you want to go the legal route it's best to pay them in full then hire someone else to fix the issues that the current contractor didn't complete. Why pay them in full. When you go to court and provide proof that you tried everything possible to allow the contractor to live up to thier end of the deal and they didn't yet you did you may be able to get full reimbursement. The courts will always look to favor the consumer and most likely more so because you honored your contract and the contractor didn't.

I would insisist on a lien waiver and receipts for materials. You also may try to negotiate down your bill but make sure you have it in writting when you pay.

This is always a difficult situation and makes things messy. Contractors are people that make mistakes from time to time and having a little compassion can go a long way with resolving your issue.

Also, what or how did you find this contractor? did you interview and research several before choosing to work with them?

How to hire a contractor can be very difficult and time consuming, but doing your reasearch up front can save you a lot of time money and agervation in the end.

Again, sorry to hear of your contractor not preforming

Best of Luck

Richard Jeziorski

Liberty Roofing & Siding Inc.

Answered 6 years ago by LibertyRoofing

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