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Question DetailsAsked on 4/8/2015

garage door will not lift,motor and chain and light ticking OK

2 car garage door will not raise up but motor ,and chain and light ticking works fine

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You say motor, chain and light ticking works fine - assuming by that you mean the motor is turning at least, and maybe the chain is moving too.

If motor is running but chain is NOT moving, then probably the gear at the motor has either come loose (setscrew backed itself out) or the shaft is broken. Need a tech.

If the motor and chain are both moving, then either the manual disconnect has been pulled so the chain is not connected to the door anymore - usually the emergency disconnect operates by a pullrope that hangsdown which releases a lever or cam that grips the chain. Some disconnects have to be aligned manually with the matching locking cone or fixture on the chain and then the pull lever pushed back up, some automatically hook back to the chain once the rope is released and the connection point on the chain passes through the release. On the automatic re-engage type the connection point on the chain is a double-ended tapered cone shape so it can slide into the release mechanism as the chain passes through and automatically engage.

Or the connection point at the door lift lever has broken or door lift lever has pulled free from the door - should be pretty obvious if that is the case.

If chain is loose - sagging down - I would not mess with it, unplug opener and and just call a tech.

If you can't (using your owner's manual - google on manufacturer website for it) determine that the manual release has tripped and get it back together, then you need a Garage Door technician.

Likely cost could range from about $50-90 rangefor the service call if just a disconnect or loose setscrew, up to probably $150 range if the gearshaft has sheared off or lifting bracket or such has broken.

One other possibility, not real common but does happen - that a door spring broke so the motor had to work unusually hard to pull the door up, causing a shaft or grea to break. In that case, above costs plus about $75-150 more typically to also replace the springs, which should be changed as a pair so they pull evenly, because a mismatched old and new spring pair can wrack the door and cause premature opener motor failure.

Answered 5 years ago by LCD

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