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Question DetailsAsked on 4/2/2015

how do i cancel automatic renewal?

I got emails asking me to renew at a lower rate which I had not decided to take advantage of. I thought my auto renewal had been stopped. But then my credit card was charged the auto renewal amount which was much more than the emailed amount. How can I stop the automatic renewal next year? I would like to renew on my own if I decide to continue my membership

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1 Answer



This is Kelly M. in Member Care. I'm happy to help!

You can remove automatic renewal from your membership at any point by contacting us by email at, US mail, phone, or fax. We handle these adjustments personally to make sure all your requests are addressed and to have a chance to collect feedback.

You can also request to be set to receive an email reminder before your next renewal, or to get a paper notification in the mail.

If you would like information on additional providers through this forum, please let us know. You can respond to this thread or submit a new Answers post. We're happy to help!

Thanks for your question, and have a good day!

Answered 4 years ago by Member Services

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