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Question DetailsAsked on 6/30/2014

how to get a refund, cancel order

I have an order in with an electrician for a natural gas powered emergency electric generator.
The cost is $4495.00.
I'm not sure I have enough space on my property to install it.
To date the electrician has not come to view the property in spite of repeated requests AND sending him information about the property's location and having a copy of the survey as he requested.
He has us scheduled AFTER the 30 day period when a refund can be obtained.
If he doesn't show up to view the property 24-48 hours before the cancellation date expires I want to cancel the order at that time.
What is the procedure to cancel an order?
How do I get a refund for the $4495. since my credit card has already billed us for the charge?

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