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Question DetailsAsked on 2/2/2016

how to get a refund on parts that did not fix the product my samsung refrigerator

Two authorized service providers were unable to fix my refrigerator. The service followed the protocol of Samsung and parts that we not covered under warranty were installed and the refrigerator is still not cooling. I have had 7 service calls and Samsung corporate refuses to re-imburse me for the unneeded parts.

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1 Answer


I have to admit this is not the first complaint of this type that I have seen on this site - and Samsung appliances seem to be involved in more than their share of them.

If these service calls were made through Samsung service, then I would contact their corporate US headquarters about getting this treated as an unresolveable issue - for which they should either pay for all the service calls and parts, or replace the reefer for you as unfixable under their protocol.

If local service firms just using Sansumg parts, but not working under Samsung, then your beef is with them. With 7 service calls sounds like it must be either an intermittently defective electronic controller board, or defective service technicians - because I find it hard to believe a competent technician, even if not Samsung trained, could not figure out the problem in 7 service calls.

I would also be talking to the service companies - they should take the unneeded parts back, and should also refund the service charges for the calls (and parts) that failed to solve the problem.

And after all is said and done, maybe time to post some pertinent Reviews too.

Answered 4 years ago by LCD

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