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Question DetailsAsked on 7/4/2016

i have brown water coming out of my faucets and in my toilets and i live in a palm harbor 4 year old home

our water softener did not alert us that our salt was empty. when we noticed the brown water we saw our softener was almost completely out of salt. we replenished the salt, ran the water for a few minutes and it resolved. this morning we work up and the brown water in faucets and toilets are back. no apparent leaks can be detected in or under our home.

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1 Answer


One possibility - that this is pure coincidence and the brown water is coming from the source - iron or sediment in your well, or construction/repair work in the public lines that kicked a bunch of contamination loose. Check by running some water full force, if you have any faucets located "before" the inflow side of the softener, like typically outdoor faucets or flulsh valves right "after" the pump, to see if it is the incoming water or the softened water that is the problem.

Otherwise, likely the filtration unit (sand or other media) developed a bad case of iron algae - or perhaps even let it develop in the piping as well - which if your system does not have chlorination might or might not be related to the low salt issue. Generally, removing and replacing the filter media and chlorine flushing the system is necessary - in some cases, chlorination and flushing of the household lines is also necessary.

In some cases (probably not real often) running the water softener through several backflush cycles will clear out the issue.

Water Treatment and Plumbing (a plumber with significant water softener experience) are the two Search the List categories that would apply to this problem.

Answered 4 years ago by LCD

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