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Question DetailsAsked on 3/10/2016

i could not get hot water in my 2nd floor bathroom..home depot tech told me to replace the gas water heater i did.

i still have no hot water in the bathroom..i family house.have hot water in the basement and the kitchen . the bathroom is on the 2nd floor no hot water in the sink , the shower or the bath tub..can you help me please?????

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If you paid for this on credit card or check, I would see if you can stop payment.

I would complain to Home Depot services manager - the plumber led you way wrong, assuming you have one hot water heater for the whole house, because if you have hot water one place but not another in the house, the problem is not the water heater. Of course, if you have two water heaters (unusual in normal size house - say less than 5000SF or so) then maybe he changed out the wrong one ?

I would ask for a total refund on the water heater cost because of his incompetence - though they are unlikley to go for that, so a fair compromise would be to get the install labor for free but pay for the water heater at HD retail cost, or at least get a discount prorated based on the remaining life in the old water heater. For instance, if an 8 year heater but was 6 years old, you should get at least a 25% refund (2 / 8 years remaining life) - which actually would be less that what you would expect because a normal 8 year heater would typcially last 10 or more years, commonly 12-15. So - he got you into a premature replacement of the heater, which you would eventually have had to do but not for some years probably, so you get some benefit from the new heater but not full value.

As to your problem - I would get a competent plumber - assuming no valves got shut off in your lines just before you lost water upstairs, a couple of common causes:

1) if very cold outside and only that hot water line runs through unheated crawlspace or basement, could be cooling off so much that you only get cold water initially on that line - though if you ran water for several minutes should heat up to at least full warm if not hot.

2) a mis-plumbed toilet tempering valve - which warms the water going to the toilet to prevent tank sweating. Sometimes, with some models, if it is plumbed wrong so it is on the entire feed line to a bathroom, then when it fails you lose hot water on that line. Can also happenn on correctly installed one if the metering valve on it sticks open, as that can allow cold water to flow into the hot line - typically causing the hot line to run warm water only.

3) if hot water is not coming out at all (or almost none) then probably a blockage in the line, which would normally (like with iron or manganese algal bloom or corrosion in the pipes) be preceded by a diminishing flow over weeks or months or years.

4) if you have an on-demand hot water heater for that bathroom only, it may have failed or lost power

5) if you have flexible tubing for your water supply to the bathroom, possibly the hot line got too flexible with age (this commonly happens) and kinked, shutting off the flow

You definitely need a decent plumber to diagnose this correctly - I would refuse the first one for proven incompetence, whether you will accept HD sending out another is your call, but you have to realize that generally, in my experience, the box stores use vendors who will accept their generally low reimbursement rates (which the good ones do not have to do because their reputation brings in enough business without accepting low reimbursement) or who are so starved for business that they accept that work - generally the bottom of the pool in my opinion. Ditto for home warranty company contractors.

Here is another similar question with answer which might help too -

Answered 4 years ago by LCD

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