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Question DetailsAsked on 5/20/2013

on line computer help

Need help with computer on-line

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2 Answers

1
Vote

If you are talking about remote support and/or repair, first you must have a broadband connection that is working (DSL or cable etc)


Secondly you MUST be able to get to a website to download a file needed to start a remote session.


Our normal rates for remote support is $49.00 per 1st hour, and prorated at $10.00 per every quarter hour (every 15 minutes) past the first hour.


We only accept verified member ONLY Paypal payments for any and all remote support. No credit cards by phone, check by phone etc.


We make an ppointment and then you must be available during the entire time, while we perform any remote repairs. If we determine it is hardware etc that is causing the issue, we tell you but either way the initial $49.00 for the first hour must be paid before we start any remote remote session.


Again your ststem MUST be able to boot and to get on the internet in NORMAL mode... not safe mode, otherwise the remote session will not work.


Hope this helps.


Mike at Mitek

Answered 6 years ago by mitekcomputers

0
Votes

Mike at Mitek gave you good advice.

You did not say what your problem is, and whether you think it is a computer/software problem, or you just need help learning how to do something or how to use a program.

If the latter, and your computer and program is working OK, most of the computer manufacturers and software vendors have online how-to videos and programmed learning courses free online at their website. The "For Dummies" (like "Windows for Dummies" or "Word for Dummies") book series is also pretty good - there is one for almost any computer system or program.

For operating system problems you can use a computer repair service like Mitek, or pay for advice from your computer manufacturer's customer service technical support teams.

Like Mike said, if you cannot get online normally, then remote service is out of the question. Calling your computer manufacturer's tech suppot (Dell, Gateway, Apple, etc) might enable them to talk you through enough steps to get online for online support, or you might end up having to either take it to a shop or have a computer repair person come to your house to work on it.

Answered 6 years ago by LCD




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