Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 6/19/2017

replacing outside AC unit with compliant seer equipment

I have an outside trane ac unit that has failed and needs to be replaced with compliant equipment. My home warranty contract states 'they will repair/replacement will be performed with 13 SEER/R-410A equipment and/or 7.7 HSPF or higher compliant and plenum, indoor electrical, duct connections and air handling transition when requiring 13 SEER or R-410A compatibility changes.'
The company told me they will only be paying for the evaporative coil and condenser which they supply to ac company and that I am responsible for copper modification, locking caps, electrical modify, condenser pad mod, whip mod, coil disposal, secondary pan & float, mastic mods, hanging kit, transition mods, plenum mods & return mods, start assist & surge protector for a total of $2930. Does this seem right given the contract coverage?

Do you have the same question? Follow this Question

1 Answer


1) First, they have to replace it (since this sounds like a total unit replacement, not a "repair" replacement of one component), with equipment meeting the minimum legal SEER or HSPF rating for your area, which may be more than 13 SEER - info here on that -

2) unless the ORIGINAL HOME WARRANTY CONTRACT includes specific information on what they do or do not supply, they cannot legally come along later and say they only cover certain items and do not pay for the installation labor (though many try tht ploy) - if they warrantied your air conditioner with specific exception in the original contract, then they have to repair it to functional status, or if replacing they have to replace it in entirety - all components and tubing and connections and such, to give a comparable BTU/hr rating and at least as good a SEER rating (but not less than required by law for your area).

3) You don't say what size your unit is, but about $3000 - that is in the range of a normal minimum SEER central air unit complete installed, so I would get a couple of other bids fropm reputable local Heating and A/C contractors for total replacement if you got a warranty with so many restrictions that it is pretty much useless (as many are), or are not prepared to hold them to the wall and demand they pay full cost for the full replacement.

4) Other thing to consider - even if their price is competitve, bear in mind the contractors home warranty companies get are very commonly ones who are unable to fill their order books by word of mouth, or operate on the fringe of being con men who take the very low warranty company payments to get jobs, then upsell or add on additional work (which may not be needed or should be included in the warranty work) to make a killing off the jobs - so their honesty and/or competence may be in serious doubt. i am not saying all home warranty plans or contractors are crooks or incompetent or greedy - though that is basically mostly what I have seen of them over the last half century.

[Note in the above I was talking about home warranty / aftermarket warranty companies, not HVAC companies which are "preferred vendors" or distributors and do original equipment manufacturer warranty repairs/replacements - many of the biggest and best companies serve as warranty installers for OEM warranties.]

Answered 3 years ago by LCD

Related Questions

Terms Of Use
Privacy Policy