Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 5/8/2018

what is vehicle document alert notice. Says we have not contacted them to update auto file.

Says factory warranty about to expire. Have no idea what this company purports to be.

Do you have the same question? Follow this Question

1 Answer


Check the company name on the documents and envelope VERY carefully - despite likely attempts to make it look like it is from the car manufacturer, even sometimes illegally using their logo, this is almost certainly an ad from an after-market warranty or service agreement company. They buy vehicle registration lists from states and then send these notices to owners of cars which would normally be going out of the 2, 3, 5, or 7 or such yeaar OEM (Original Equipment Manufacturer) warranties. Many times, they will not even have a company name on the mailing - just an address or PO Box to send a reply to, or a phone number to call - by not putting their company name on it that conceals that it is not from the OEM.

There are also outright scams (not that I don't think that aftermarket warranties are basically scams anyways) using this sort of mailing (sometimes made up to look like it is from the DMV or similar government agency) to scam you out of personal information and/or credit card/checking account numbers or money.

If in doubt - if it appears to be from the state, take to the DMV to check that there is nothing wrong with your registration/title. If appears to be from car manufacturer or a local dealer, take to a dealer for that make of car and ask them. My opinion - never buy an aftermarket warranty - if your OEM original new car warranty is about to run out, consider only OEM extended service agreements issued by and contracted with that car manufacturer - not just an aftermarketone sold by them or maybe offered by a local dealer. Getting service from an extended warranty from the OEM can be tough enough, especially if trying to get service at a dealer other than the one you bought it from. Getting fair coverage or service through an after-market source can be a nightmare at best.

Here is a previous similar question with more detail on that issue, FYI:

Answered 2 years ago by LCD

Related Questions

Terms Of Use
Privacy Policy