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Question DetailsAsked on 6/30/2013

what are the worst home security systems?

Which home security system companies are the worst?

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7 Answers


For my money, the ones where they go house to house cold-calling with specials being pushed by high school or college kids on summer break. Not only are you dealing with an unknown firm, with unknown track krecord, but you are also giving access to your house and the opportunity to scope out the burglary possibilities to a total stranger.

Your best bet is a reputable alarm company or alarm installer, either a long-established local one or a nationwide company, with good LOCAL service reviews.

Search the List for companies in your area and reviews. You can also Google the phrase - Home Security System Reviews or Home Security System Complaints for more reviews. Consumer Reports also has reviews (at a charge, or in your local library) of the most popular home security systems, and for do-it-yourself ones you can also read reviews at places like Amazon.

Answered 7 years ago by LCD


Hello, this is Kiel from Angie’s List. Although Angie's List doesn't directly endorse any companies, we do have almost 2 million members who’ll tell you who’s the best company to hire! Unlock access to read their reviews of Home Security providers in your area by joining Angie's List with promo code ANSWERS and get 20% off your annual membership!

Thanks so much!


Answered 7 years ago by KielH


Agreeing with the first answer but try and stay away from dealer programs and any coupons you may find in mailing fliers or newspapaer articles READ the fine print. I can't stress this enough.

Answered 7 years ago by Guest_91283853


One word, Zomodo.

Answered 6 years ago by usatelco


I have had a bad experience with Safe Home Security out of Ct.,where I was told one thing verbally,and the extensive written contract contradicted that.

There collection agent was very rude and obnoxious when I tried to talk with him although up until the time I tried to cancel,I was completely current.I would avoid them loke the plague.

Answered 5 years ago by louiejones


In our area, Vivent (formerly APX Alarm, which had a terrible reputation before renaming) is the most prominent vendor - they hire something like 5000 college students in the summer to door-to-door sell and install their systems. Surprising number of my friends and neighbors asked me about them and reported all sorts of vague or conflicting promises, many promises verbally to get them to sign up which were not fulfilled or did not end up in the contract, and MANY complaints about systems failing to work right and being unable to get service or refunds for malfunctioning or inoperable systems. And because the work is done by college students in the summer, of course you never have one person to deal with - any complaints get referred to their Utah headquarters, and MANY areas they do business in they have no local year-around office in. BBB rating and number of complaints are depressing.

ADT Security Systems (formerly ADT then Tyco Home Security) is another common vendor in our area - coupon and door to door sales by people who commonly know little or nothing about the product or how a system works, lots of customer complaints about false promises, bait and switch tactics, malfunctioning systems and lousy or no service for defective components or control panels. In our area one common complaint I heard about a year or so ago was their local office is evidently not even trusted with the master override codes for the systems - so if its programming goes haywire or the homeowner forgets their access code, the entire control unit has to be replaced for several hundred $.

My recommendation - go with word of mouth about the largest long-term local security company with brandname equipment like GE Security Systems, Siemens, Honeywell, DSC, First Alert for example. And be sure to check on the reputation of the monitoring company too (if you choose a remote monitored system) - many local firms use ADT or similar mationwide/worldwide monitoring centers, so be sure to pick one with good reputation and few complaints.

For example - one company I worked with used a local installer/vendor who was very good and reasonable - but they used an ADT monitoring center which took as much as 1/2 hour to call about an alarm going off, and sometimes had the wrong codeword in the system to ignore the alarm call so they called the police needlessly (and expensively, with false alarm charge of $200), and failed to call at all at times when an alarm went off. (System was used for unattended process night/weekend industrial alarms, not security - to call if one of several environmental condition alarms went off, like a freezer failure or a monitored area overheating or geeting too cold or power loss or such). So you need to consider the equipment quality, installer/repair company service, and monitoring service as potentially separate factors going into a system.

Also - consider WHAT you want to alarm, and whether you want one or two systems. Many or most such alarm systems tie all the alarms into one panel for alarming and power - so if that panel fails, power goes out or is cut and backup battery dies you lose all your security/smoke/fire/CO/temperature/water alarms. I recommend that any residence have hard-wired interconnected (mutual alarming) fire/smoke/CO/water battery backup alarms built into the house on independent circuit(s), then put additional ones and security on a security system if you want - but that way yuou have two independent alarm systems for all but security.

Note I said hard-wired interconnect - because the wireless type interconnect mutual alarming (one goes off all go off) as sold today commonly have a LOT of problems - unreliable interconnect alarming due to metal or different house floors blocking the signal, cell phone and other wireless device interference causing false alarms or blocked alarms, etc. I have tested brand new alarms all in one room laid out on tables or such, and even in the same room some failed to mutual alarm with other units from the same manufacturer, and it is not at all common for them to false alarm because a neighbor's alarm is sounding - sometimes as far as a block away.

You can also google a search phrase like this - worst home security systems - or - worst home security companies - to see what other people have written about particular brands.

Answered 3 years ago by LCD


DFW Security. They are the most unethical companies and their customer service is one of the worst departments of any security company I have ever used before.

They continued taking money out of my checking account after the contract expired and I cancelled my service. I had to threaten to call the BBB, and get an attorney before they finally agreed to refund my money. The owners are not to be trusted.

Their installers are really sketchy too!

Answered 3 years ago by BrandonC

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