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Question DetailsAsked on 1/30/2017

whats a fair price to pay for a new dryer drum that is cracked?

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When you say "fair price to pay for a new dryer drum that is cracked" my initial response is zero - if a "new" drum that cracked, it should be replaced for free under warranty. I am going to assume you meant the cost for a new drum installation to replace an old cracked one that is out of warranty.

Depending on brand, the drum itself can run around $150 to about $500 - and that does not include vendor markup of commonly 10-100%. Labor probsably about 1-2 hours depending on brand (some drums can be changed in a half hour or less, some take far more disassembly of the machine) - so typically $75-300 in labor for that in low to high labor cost areas respectively. So - maybe a low of $250'ish at the really low end (more likely $400-600 range) to maybe $800-1300 high end of the range depending on his parts markup - so consideration of the replacement cost of the machine and its age (hence likely remaining life) should be something you have in mind before and when you call an Appliance Repair - Large vendor for the repair.

If a moderately handy DIY'er, you could youtube and see how hard your model is to replace - some the top of the dryer pops up or you turn it upside down to access from the bottom, remove the front panel, remove drive belt and lift the drum out and replace it. Others take a goodly amount of removal of the guts - especially if direct-drive motor rather than belt-driven.

I would also google your model to see if this is a chronic issue with that drum - some brands are having problems with cracked drum welds on metal drums, and it seems that most or maybe all brands with plastic drums (now there is what seems to me to be a REALLY dumb materials choice for that application) have many complaints on the web about drum deformation or cracking. If so, even if not recalled (check FTC website for that), some manufacturers will repair a defect like that or at least supply a free replacement part even if not recalled - depending on how insistent you are that it is a defective product and that they do not want bad press about it.

This brings up another "repair versus replace" consideration - ask the vendor you choose whether this model has a history of cracked drums, because usually the replacement part they provide will be exactly the same - so you may be setting yourself up for continued similar repairs down the road. Sometimes you are just better off totally replacing the machine in that case, so you don't keep having repeat identical repairs down the road.

My normal recommendation with a major repair like this on a dryer if the repair is not covered by the manufacturer - forget about all the bells and whistles and buy a purely mechanical control (zero electronics) Whirlpool/Kenmore dryer with metal drum for about $350-400 on sale or $400's range normal price, commonly with free or $50 range installation from store you buy it at. Then if you are looking at a major repair down the road (and most of the major cost repairs go away with the lack of electronics), the repair/replace decision is quite simple - and if you replace it you get a new appliance warranty with it.

Though my experience with those machines is they last a LONG time - our Whirlpool (Kenmore face brand, from Sears) is 38 years old and has had one thermostatic control replacement, one (electric) heating element replacement, and a drum seal and drive belt/idler wheel replacement over the years which, if they had been done by a technician rather than by me for about $75 total in parts, would have run maybe $500 total - and is still working as good as new.

Answered 3 years ago by LCD

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