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Question DetailsAsked on 2/6/2017

why doesn't the digital display work in my refrigerator

The interior light and the digital displays for the temperature controls inside the refrigerator don't work. I have replaced the door switch and the bulb. Everything else works fine: freezer and ice maker and interior freezer light; refrigerator cools perfectly. Whirlpool Conquest Gold, side-by-side GS5SHAXNT00.

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1 Answer


Sounds like you have not restocked on digits at the store and refilled the digit reservoir recently, so the computer's brain has gone dead (hence the dead display) and the light bulb (which shows that it is thinking cool genius thoughts) has gone out.

Seriously - having replaced the switch and bulb that probably eliminates them - though neither should have caused the display outage. When you did that did you check (assuming this was a DIY job) that power was actually getting to them ?

Also on the bulb - I have noticed myself and heard a lot of comments about skimpy solder on the center contacts of bulbs these days (since most are imports quality has gone way down), making the tips shorter than usual so they do not make contact like they should. You might have to check for bulb contact - take the bulb out and put just a touch of electrical contact silicone gel on the center contact and then screw the bulb back in - then (assuming it still does not work) take it out and see if the silicone got mushed off the center and out toward the sides of the contact due to the center contact hitting the center contact in the bulb socket. If it did not, then you either (with power off of course) grab the center spring tab (IF the spring tab type like in most flashlights and bulb sockets) with needle nose pliers and pull it towards the front of the socket a bit to bend it out enough to make contact, or maybe add solder to the bulb tip. Last time I changed my reefer and oven bulbs both the GE and the Sylvania appliance bulbs (so 4 total) had center tips too short to touch without modification.

Otherwise - if the freezer light and the display are in the door, I would be looking for a loose connector on the cable leading to the door. If not, then I would be looking for loose cable in the reefer at the (usually) top-center light and controls unit which got knocked loose taking stuff out of the reefer/freezer, or possibly a bad connection at the source of that wiring at the mother board panel - or maybe a connector in the cable which got frosted up (if bulb and display are in freezer) so not conducting. Or maybe a pinched cable that has gone bad.

Lot of if's - time for you (or Appliance Repair - Large technician) to break out the circuit diagram for the reefer (may be in your owners manual, or download from manufacturer or FSP (the Whirlpool parts subsidiary, if I remember its initials right) website, and grab a volt-ohm meter, and start tracing wiring and testing for power and/or continuity. Sorry I could not get the wiring diagram to come up - got a system updating message so it would not display for me right now (doing this late at night).

Answered 3 years ago by LCD

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