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Question DetailsAsked on 9/1/2014

why would all reviews suddenly drop off Angies List. What sort of circumstances would make that happen?

We chose a mover based on Angies List and suddenly, all his reviews are gone. Only his listing is still there.

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1 Answer

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Hi,

This is Kyle K from Member Care. I'm happy to help!

I apologize for any confusion caused. If you could please respond to this QA with the name of the provider I would be more than happy to look into this for you.

You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're open weekdays from 8:00 am - 9:00 pm and Saturdays 8:00 am - 5:00 pm ET.

Answered 5 years ago by Member Services

0
Votes

It appears AL has an activity timer, because when doing responses to questions I can be logged in for an hour or so without problems, but if I go off to something else for 10-15 minutes I have to log back in.


Therefore, I suspect you left it inactive for too long and it logged you out, so did not recognize you are a member when you tried to see reviews. Try it again and see if it works - if not -


Contact member services:

email memberservices@angieslist.com

call center at 1-888-944-5478.


Call center hours:

Mon-Fri: 8:30am – 8:15pm ET
Sat: 8:30am – 3:00pm ET

AL is also very unreliable between about 11:00 PM to about 4:00 AM Indianapolis time, and various functions and accessibility drops out randomly during that time - presumably that is when their website contractor is doing modifications and updates and they just take portions out of service rather than update offline.

Answered 5 years ago by LCD




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